So, I have this crazy idea that web customers would like to know who they are doing business with which would explain why many call 1st before they place an order. They want reassurance that we take the business and our service to them seriously. They like a direct telephone number to a live human being they can talk with.

From: “MICHAEL KUROWSKI” <TINMANSxxxx@msn.com>
Date: August 1, 2009 3:24:58 PM CDT
To: “Jeff Purchasing” <purchasing@arrowsmithshoes.com>
Subject: Re: order

thank you jeff. I went to the ups website. package due to be delivered on the 3rd. thanks for your prompt response and customer service. usually I don’t hear back from customer service and those people usually don’t get my repeat business. but even though it took a while to get the shoes I am really pleased by your sevice. please feel free to send this to your supervisor . you should get employee of the month.

the only thing I would suggest, although free shipping is nice, I would have paid to get them early. I don’t think that was an option. although I could be wrong.. anyway thanks again.

mike
kurowski, satisfied customer.