So yesterday Cynithia and I decided how we speak with our customers and one another is the most important aspect of our jobs. So then right away we came up with the following principals:

1. Directness
2. Honesty
3. Openness/Availability
4. Simplicity
5. Clear boundaries of responsibility
6. Warmth
7. Service
8. Proactivity
9. Patience
10. Understanding

Now whenever we are not sure how to answer an email or speak with someone we try our best to adhere to these guidelines. They give us something to shoot for and allow us to make mistakes cause we’re human.