Returns & Exchanges

Unworn regular and sale merchandise may be exchanged or returned within 30 days of delivery date. Footwear returns must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach the label to the shoebox. Returns received without the original shoebox are subject to a $5 restocking fee. FINAL SALE merchandise may not be returned or exchanged.

All returns and exchanges require Return Authorization. Please email customerservice@arrowsmithshoes.com with your order number in the subject line, to request an authorization number and shipping instructions. Sorry, return shipping costs are not refundable.

Returns should be shipped to:

Arrowsmith Shoes
9330 Skokie Blvd.
Skokie, IL 60077
888.827.7299

If you exchange your purchase for another of different value, charges to the credit card originally used will be adjusted accordingly.

Shipping & Handling

FREE GROUND SHIPPING

All regular-price merchandise will be shipped to you UPS Ground, free of charge. For sale merchandise, nominal freight charges apply.

EXPEDITED DELIVERY

UPS 3-Day Select, 2nd Day Air and Next Day Air are available upon request for an additional charge. Call 888-827-7299 and ask for our Shipping Department to obtain a quote and arrange for expedited shipment.

PROCESSING & DELIVERY TIME

Please allow 1-2 business days for your order to be processed. You will receive a UPS tracking number when your order ships. We sometimes ship from multiple warehouses so your order may arrive in multiple shipments.You should receive your order within 2-5 business days after shipping.

INTERNATIONAL SHIPPING & SHIPPING TO P.O. BOXES

At this time we do not ship internationally. We do ship to P.O. Box and APO via USPS only.

Sales Tax

Sales tax of 9.5% will be added to all orders delivered within the State of Illinois.
 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)