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Return & Exchanges

Returns & Exchanges

If you need to return your item (s) send Here or call us toll free at 888-827-7299 with in USA and we will send you a returned Material Authorization (RMA) number via email and instructions where to send the items (s).

Returns and exchanges are accepted on merchandise within 30 days of receipt for items that are unworn, in the state you received them and in the original condition. Damages to or omission of the original shoebox from your return/exchange may result in a fee.

Inside your return-shipping package, please include

  • Your sales receipt
  • Returning items-unworn and in original condition, including any attached tags
  • For footwear, the shoebox in original condition

All returns must have the RMA number affixed to the outside of the shipping box. This label indicates the latest date possible for the item to be returned. We cannot accept items shipped without the label or shipped past the allowed return.

Please send your return or exchanges to: Returns Department
Arrow smith Shoes
4805 Greenwood Street
Skokie, Illinois 60077
888-827-7299

Once the package has been received at Arrow smith Shoes, your refund will be processed in the original form of payment with in fifteen (15) business days. You will be notified by email when this transaction has taken place. Please note that your financial institution may require additional days to process and post this transaction to your account once they have received the information from Arrow smith Shoes.

Occasionally, when you request an exchange, we may not have that item available in a different size or color you requested. We will notify you by email of your options regarding a full credit on your credit card or store credit option good for one year.

 

Credit Card & Security

Please know that arrowsmithshoes.com is PCI (Payment Card Industry) compliant:

  • None of your credit card information is in paper form or seen by any personnel of Arrow smith Shoes, including the owners, management and partners.
  • All your credit card and personal information provided by you is encrypted.

Your Arrow smith Profile

Once we have confirmed your order, an account for you is automatically established for you. To access your account in the future, click the “my Account” button in the header of any page and enter the e-mail address and password you created at checkout. If you would like to create an account without purchasing, simply click on my account and follow the steps to create a new account.

We also encourage you to sign-up for our advanced notifications to receive

  • advance notice of sales specials
  • new merchandise
  • other Arrow smith events

 

Indemnification

The client agrees to indemnify and hold harmless Arrowsmithshoes, and its respective affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.

Dispute Resolution

In the event a dispute arises out of or in connection with this Agreement, the Parties will attempt to resolve the dispute through friendly consultation.

If the dispute is not resolved within a reasonable period then any or all outstanding issues may be submitted to mediation in accordance with any statutory rules of mediation. If mediation is unavailable or is not successful in resolving the entire dispute, any outstanding issues will be submitted to final and binding arbitration in accordance with the laws of Illinois. The arbitrator's award will be final, and judgment may be entered upon it by any court having jurisdiction within Illinois

Modification of Agreement

Any amendment or modification of this Agreement will only be binding if evidenced in writing signed by an authorized representative of Arrowsmithshoes

Time of the Essence

Time is of the essence in this Agreement. No extension or variation of this Agreement will operate as a waiver of this provision.

Force Majeure

Arrowsmithshoes shall not be liable for failure to perform, nor be deemed to be in default under this agreement for any delay or failure in performance resulting from causes beyond its reasonable control including but not limited to failure of performance by the other party, acts of state or governmental authorities, acts of terrorism, natural catastrophe, storm, flood, earthquake, riot, insurrection, civil disturbance, sabotage, embargo, blockade, acts of war, or power failure. In the event of such delay, the date of delivery or time of completion will be extended by a period of time reasonably necessary to overcome the effect of any such delay

Assignment

Arrowsmithshoes will not voluntarily or by operation of law assign or otherwise transfer its obligations under this Agreement without the prior written consent of the client.

Entire Agreement

It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement.

Inurnment

This Agreement will inure to the benefit of and be binding on Arrowsmithshoes and its respective heirs, executors, administrators and permitted successors and assigns.

Titles/Headings

Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Agreement.

Governing Law

It is the intention of Arrowsmithshoes to this Agreement that this Agreement and the performance under this Agreement, and all suits and special proceedings under this Agreement, be construed in accordance with and governed, to the exclusion of the law of any other forum, by the laws of Illinois without regard to the jurisdiction in which any action or special proceeding may be instituted.

Severability

In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement

Waiver

The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions

We are happy to have you shop at Arrowsmithshoes and we hope you have a GREAT time!

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