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EXTRA 20% OFF
ENTER CODE CYBERMONDAY20 AT CHECKOUT
Exclusions apply. More info
EXTRA 20% OFF
ENTER CODE CYBERMONDAY20 AT CHECKOUT More info

Return & Exchanges

SHIPPING POLICY

Orders will usually ship within 2-3 business days. Orders placed on Saturday, Sunday and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

 

FREE Standard Shipping on Orders of $99.00 or More

Standard (Ground) shipping via UPS ground or USPS is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days. UPS does not deliver to Post Office Boxes.

 

RETURNS

Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

Please log in to your Arrowsmith Shoes account here https://www.arrowsmithshoes.com/login.php to request your hassle free returns.

You are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise. Return to the address below:

Arrowsmith Shoes Returns
5250 Golf Road
Suite # 1107
Skokie, Illinois 60077

 

EXCHANGES

Please log here to request your exchange https://www.arrowsmithshoes.com/login.php please clearly indicate the size, style and color of the merchandise that you would prefer. We will provide FREE outbound shipping for the new item.

 

REFUNDS

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable. If further assistance is needed or if you have questions please contact our customer service department by phone at (888) 827-7299 or by email at customerservice@arrowsmithshoes.com

 

DEFECTIVE MERCHANDISE / SHIPPING ERRORS

Please contact customerservice@arrowsmithshoes.com or dial 888-827-7299 for return instructions.

 

Credit Card & Security

Please know that arrowsmithshoes.com is PCI (Payment Card Industry) compliant:

  • None of your credit card information is in paper form or seen by any personnel of Arrow smith Shoes, including the owners, management and partners.
  • All your credit card and personal information provided by you is encrypted.

Your Arrow smith Profile

Once we have confirmed your order, an account for you is automatically established for you. To access your account in the future, click the “my Account” button in the header of any page and enter the e-mail address and password you created at checkout. If you would like to create an account without purchasing, simply click on my account and follow the steps to create a new account.

We also encourage you to sign-up for our advanced notifications to receive

  • advance notice of sales specials
  • new merchandise
  • other Arrowsmith events

 

Indemnification

The client agrees to indemnify and hold harmless Arrowsmithshoes, and its respective affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.

Dispute Resolution

In the event a dispute arises out of or in connection with this Agreement, the Parties will attempt to resolve the dispute through friendly consultation.

If the dispute is not resolved within a reasonable period then any or all outstanding issues may be submitted to mediation in accordance with any statutory rules of mediation. If mediation is unavailable or is not successful in resolving the entire dispute, any outstanding issues will be submitted to final and binding arbitration in accordance with the laws of Illinois. The arbitrator's award will be final, and judgment may be entered upon it by any court having jurisdiction within Illinois

Modification of Agreement

Any amendment or modification of this Agreement will only be binding if evidenced in writing signed by an authorized representative of Arrowsmithshoes

Time of the Essence

Time is of the essence in this Agreement. No extension or variation of this Agreement will operate as a waiver of this provision.

Force Majeure

Arrowsmithshoes shall not be liable for failure to perform, nor be deemed to be in default under this agreement for any delay or failure in performance resulting from causes beyond its reasonable control including but not limited to failure of performance by the other party, acts of state or governmental authorities, acts of terrorism, natural catastrophe, storm, flood, earthquake, riot, insurrection, civil disturbance, sabotage, embargo, blockade, acts of war, or power failure. In the event of such delay, the date of delivery or time of completion will be extended by a period of time reasonably necessary to overcome the effect of any such delay

Assignment

Arrowsmithshoes will not voluntarily or by operation of law assign or otherwise transfer its obligations under this Agreement without the prior written consent of the client.

Entire Agreement

It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement.

Inurnment

This Agreement will inure to the benefit of and be binding on Arrowsmithshoes and its respective heirs, executors, administrators and permitted successors and assigns.

Titles/Headings

Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Agreement.

Governing Law

It is the intention of Arrowsmithshoes to this Agreement that this Agreement and the performance under this Agreement, and all suits and special proceedings under this Agreement, be construed in accordance with and governed, to the exclusion of the law of any other forum, by the laws of Illinois without regard to the jurisdiction in which any action or special proceeding may be instituted.

Severability

In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement

Waiver

The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions

We are happy to have you shop at Arrowsmithshoes and we hope you have a GREAT time!

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